Welcome to Spoke & Weal. These Terms of Service (“Terms”) govern your access to and use of our website, services, digital platforms, and online booking tools. By visiting our site, booking an appointment, purchasing a product, or engaging with us online, you agree to these Terms. Please read them carefully, as they outline your rights, responsibilities, and the expectations we maintain across our salon locations.

1. Use of Our Website and Services

Spoke & Weal provides this website as a platform for users to explore our services, book appointments, submit inquiries, and access information about careers, products, and education. By using our digital tools, you confirm that:

• You are at least 13 years old (or have the necessary consent from a parent or guardian if under 18)
• You are providing truthful and accurate information
• You agree not to use the website in any unlawful or harmful manner

2. Appointments, Modifications & Cancellations

Our guests can book services through our online scheduling system or by contacting any of our salon locations. We require a valid credit card to reserve an appointment. To respect our stylists’ time, we enforce a 24-hour cancellation policy. If you cancel within 24 hours or miss your appointment, a fee of 50% of the scheduled service may apply. For full details, visit our FAQ.

Guests booking with our community pricing or agency model rates must identify that status when scheduling. Adjustments to appointments, including service changes or stylist requests, must be made at least 24 hours prior.

3. Pricing, Payments & Product Purchases

Service pricing may vary by stylist level, experience, and location. The most accurate prices are provided in-salon. Product prices and availability may change without notice. Payment is due at the time services are rendered. We accept credit/debit cards and other salon-specific accepted methods. Visit your preferred salon location for accepted forms of payment.

All purchases made online or in-salon are final unless otherwise specified in our return or exchange policy. For product inquiries, visit our hair care products page.

4. User Conduct & Responsibilities

By using our services or website, you agree to:

• Maintain the confidentiality of any login credentials or booking details
• Refrain from engaging in disruptive behavior during salon visits
• Respect the time, space, and professionalism of our team and guests
• Avoid uploading or transmitting any malicious code or spam through our site

5. Intellectual Property & Content Use

All content found on the Spoke & Weal site—including branding, logos, images, videos, written content, and product visuals—is the intellectual property of Spoke & Weal or our licensors. You may not reproduce, republish, copy, modify, or distribute any content without prior written consent. To request permission, please reach out via our Contact page.

6. Data Privacy & Protection

We are committed to protecting your personal data. Any information you share with us is governed by our Privacy Policy. By using our website or booking a service, you consent to our data practices, including the use of cookies, appointment data storage, and communication preferences.

We never sell your personal data and limit its use to the purposes outlined in our privacy documents.

7. Changes to These Terms

We may update or revise these Terms at any time to reflect changes in our practices, services, or the law. The latest version will always be posted here, with a revised “Last Updated” date at the bottom of the page. Continued use of our website or services means you agree to those updates.

8. Limitation of Liability

While we strive to provide exceptional service, Spoke & Weal is not liable for:

• Service delays due to third-party systems, emergencies, or unforeseen circumstances
• Indirect or incidental damages resulting from the use of our website or salon services
• User misinterpretation of pricing, service scope, or stylist recommendations

Our liability is limited to the maximum extent permitted by applicable law.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of the state in which the salon location you visit is located. Any legal dispute will be handled through local courts. Guests agree to resolve any disputes with professionalism and in good faith.

Contact & Support

Have questions about these Terms or need clarification? We’re here to help.
Spoke & Weal
8211 W 3rd St, Los Angeles, CA 90048
Phone: (323) 591-0979
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